Product Warranty

Dear Customer,
Congratulations on being the proud owner of BIUT product!!!
BIUT India’s Bathing Products and Faucets, Sanitary ware Products (Sanitary Ware like Lavatories, Toilets, etc.), (“Product”) used in
residential and non-residential commercial settings are warranted to be free of defects in the material and workmanship for the
period of time set forth in the warranty coverage chart below:

Warranty Chart:

Warranty Description	Product Category	Name of the Products or Parts	Warranty– In Years
The products are warranted against any manufacturing defect specified under the warranty period subject to terms and conditions specified in this warranty certification	Faucets	Faucet (Other than health faucet), Accessory (Only Metal Parts) & Braided Hose	10
		Health faucet	2
		Sensor Faucet, Pressmatic Faucet (Brass parts)	5
		Electronic/Electrical assembly for Sensor Faucet	No warranty
		Mechanical assembly for Pressmatic Faucet	2
	Showers	Shower	2
	Showers	Electronic/Electrical assembly for Sensor Faucet	1
	Flushing Systems	Flush Valve	10
		Concealed Cistern - Body & Working Mechanism	7
		Wall Hung Cistern	2
	Sanitary Ware	Ceramic Body	10
		Mechanical Parts	2
		UF Seat Cover	5
		PP Seat Cover	2
	Kitchen Sink	CSS 304 Sink	10
	Washroom Accessories	Soap Dispenser, Paper Towel Dispenser	2
OUR WARRANTY DOES NOT COVER CERTAIN PRODUCT CONSUMABLES LIKE BATTERIES, FRAGILE ITEMS LIKE GLASS

BIUT sells its products only through Authorised Sales Channel. We strongly recommend purchasing the product through its Authorised Sales Channel only. Any product purchased through an unauthorized sales channel will be void of warranty and after sales services.
This warranty is only effective if proof of purchase (original sales/purchase Tax Invoice) of the Product purchased through Authorised Sales Channel is provided with all warranty claims or requests. This warranty is not transferable and confined to the original purchaser/first purchaser of the Product only. Customers are therefore required to keep the original of the Product safely.
Warranty does not apply to damage of Products resulting from abnormal use, misuse, abuse, neglect or accident. The Product may consist of several different parts and different parts may be covered by a different Warranty Period.
During the Warranty Period if (in the sole opinion of BIUT) the defect is due to defects in the material or workmanship, BIUT or its Authorized Service Franchisee/Representative will, at its sole discretion, service or replace free of cost, any defective component or part of the Product, subject to the terms and conditions mentioned in this Warranty Policy.
BIUT or its Authorized Service Representative / Franchisee solely can service the Product.
BIUT is not bound by any obligation to carry out service/replacement in a specified time period, while every reasonable effort will be made by BIUT to carry out service/replacement at the earliest.
This warranty does not include payment of or responsibility for any GST, central taxes, state taxes and other local taxes assessed to the parts supplied or serviced during the Warranty Period. The same shall be borne by the Customer.
BIUT is not responsible for labour charges, installation or other incidental or consequential costs. BIUT is not responsible or liable for any special or consequential damages due to the defective Product, or due to defects of any component or part thereof and in no event will the liability of BIUT exceed the purchase price of the Product.
Warranty Period will not be extended for any reason whatsoever including but not limited to:

In case the Product has not been installed after purchase or has not been in use for any part or whole of the Warranty Period.
Due to time consumed for the repair/ replacement of parts including transit of the Product.
BIUT shall make its best endeavour to provide onsite warranty services but due to unavoidable/exceptional circumstances the Product may be required for offsite inspection at BIUT's service centre/service centre of BIUT’s authorized service associate. BIUT shall not be liable to provide any alternative Product for temporary use in such case and shall not be liable for any cost or consequences incurred by the customer due to offsite inspection. Notwithstanding anything contained herein, BIUT shall not be liable for any defect in the goods in any of the following events:

The Customer makes any further use of such Product after giving notice of defect to BIUT;
The defect arises because the Customer failed to follow BIUT’s oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Product or (if there are none) good trade practice regarding the same;
The defect arises as a result of BIUT following any drawing, design or specification supplied by the Customer;
The Customer alters or repairs such goods without the written consent of the BIUT;
The defect arises as a result of fair wear and tear, willful damage, negligence, or abnormal storage or working conditions; or
The Products differ from their description or the specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements; or
The Customer uses the Product for any illegal purpose.
This warranty remains applicable only if the Product has at all times been used strictly in accordance with the terms of this warranty and has not been improperly or negligently handled. This warranty is not valid or effective if the Products are not installed according to the instruction manual.
This warranty does not cover problems arising from insufficient water pressure, excessive water impurities/hardness beyond the norms of drinking water or improper care and cleaning. BIUT is not responsible for labour charges, installation or other incidental or consequential costs. All such cost shall be borne by the Customer.
In the event of non-availability of components or parts due to any reason whatsoever, neither BIUT nor its Authorized Service Franchisee nor the dealer will be responsible or liable for any delay that may be caused to service/repair of the Product. Replacement of parts would be purely at the discretion of BIUT alone. In case the replacement of an entire unit is being made, (subject to the sole discretion of BIUT), the same Product shall be replaced with a new Product. In the event of Product obsolescence, a suitable replacement will be chosen based upon the features, the intended use (subject to the sole discretion of BIUT) and the retail price of the original Product. In the event of Product obsolescence BIUT cannot guarantee the same colour or aesthetic attributes as the original Product.
BIUT or its Authorized Service Representative / Franchisee reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the Product during the Warranty Period.
After completion of Warranty Period, in case of any defect, standard charges will be charged from Customer as per standard labour charges defined by BIUT.
BIUT reserves its right to amend, modify or alter the terms of this Warranty Policy at its sole discretion and the same shall become binding on the Customer. Any modification, amendment or alteration shall be published on its website. This is BIUT’s exclusive warranty. The decision of BIUT regarding the warranty is final and binding. All disputes are subject to the jurisdiction of Pune Courts only.
This warranty policy shall be governed by BIUT’s General Terms and Conditions of Business (“GTC”) and in the event of a conflict between the warranty policy and the GTC, the terms of the GTC shall prevail.

Our Team strongly believes in providing Exceptional Customer Service. You can contact us on our Toll-Free Helpline or send us an Email.
For service related query:

Toll-Free Helpline: 1800-102-2488 (Timing: 10:00 am to 7:00 pm, Monday to Saturday)