Shipping & Return Policy
What is the cost of shipping?
For all orders above Rs. 800, shipping is done free of cost. A shipping charge of Rs. 99 is applicable to all orders under Rs. 800.
How long will it take for the order to reach me?
From the time of order placed, it takes about 5-7 days for orders to reach you.
If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at info@biut.in and we will try our best to resolve your issues.
My order has been shipped. Can I track it?
You can track the status of your package 24 hours after your order is dispatched from our warehouse or vendor location.
Returns, Refunds, Cancellations and Exchanges
Return/Refund Structure:
In order to initiate a return of any specific Service/Product, it is mandatory for the Users/Visitors to first initiate a return process by sending an email to info@biut.in.
Subsequent to such initiation, a verification shall take place by the concerned Customer service representative and if successful, the defective product shall be picked up (if required) and refund will be initiated. There will be no replacement of any Service and the User/Visitor shall only be entitled to get a refund. In order to place a refund, the User/Visitor must promptly place a return request order within 7 days from the receipt of delivery of Service under the following circumstances failing which no refund will be initiated.
Product once installed is not entitled for Returns under ‘7 Days Return’ policy. It will be entertained under standard warranty/claims policy.
Cancelling an order:
You can cancel your order within 24 hours of order by writing to us at info@biut.in.
**Bharat Bath Industries reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.